Shipping and Delivery

We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Customers will be notified of a proper tracking number for your order once it has been fulfilled. Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. Please contact web@solestop.com directly for any questions or requests regarding shipping methods, or address changes.

 

** Please note that we are not responsible for whatever may happen during the shipping process. Once our products are sent out to our shipping carriers, it is out of our hands to deal with any situations that go beyond that. Please keep that in mind and be aware of your surroundings when your shipments are being delivered to your door. 

 

CANADA

*Due to Canada Post's ongoing strike and Purolator's significant volume, we cannot guarantee the timely arrival of all items prior to December 24, 2024. We sincerely apologize for any inconvenience this may cause.

via Purolator : 2-10 Business Days
    • Orders $1 - $398.99 – $17
    • Orders $399 and up before taxes – Free*
    • In-store Pickup – Free at Downtown Markham Location

    * Please Note:

    • Additional shipping/packing fees required to bulk orders / extra large item.
    • Some items are excluded from Free Shipping offer.
      In-Store Pickup (179 Enterprise Blvd Unit 105, Markham, ON):
      • Once your order has been successfully fulfilled, you will receive an email notification indicating that their order is ready for pick-up.
      • Upon pick up, customers must provide their confirmation email and a valid photo I.D. Customers may be asked various information to verify and confirm that this is their order.
      • If you would like someone to pick up your order on your behalf, please email web@solestop.com with your order number and the person's name and address as written on their I.D.
      In-Store Hours:
      • Monday to Friday – 12PM - 7PM
      • Saturday - 12PM - 6PM
      • Sunday -12PM - 5PM

      UNITED STATES

      via USPS or FedEx or UPS: 3-10 Business Days
        • $1 - $999.99 – $33 - $45
        • $1000 and up – Free*

        * Please Note:

        • Buyer is responsible for any import duty and custom charges
        • Additional shipping/packing fees required to bulk orders / extra large item.
        • Some items are excluded from Free Shipping offer.

           

          INTERNATIONAL

          via UPS, FedEx or DHL: 3-15 Business Days
            • $1 - $299.99 – $79
            • $300 - $999.99 – $109
            • $1000 and $1999.99 – $149
            • $2000 and up - $299 **

            HONG KONG

            via SF-Express : 5-10 Business Days

            • $1 - $299.99 – $35
            • $300 - $999.99 – $70
            • $1000 and $1699.99 – $140
            • $1700 and up - $280 **

            ** Please Note:

            • Buyer is responsible for any import duty and custom charges
            • Additional shipping/packing fees required to bulk orders / extra large item.

               

              Updated: Dec 2024